Workspace Monitoring and QA Solutions
Traditional, external threat mitigation solutions fail to protect against (or even address) the internal, insider threat data extraction (ie: cell phone audio/video recording, manual transcriptions, resource impersonation, location spoofing) and productivity losses.
Standard QA processes spend hours of manual labor to find, score and coach on customer interactions. Even with all the hours put in over 95% of interactions are never scored or reviewed.
We solve these issues through our: