Trendzact Automates

Contact centers and WFH environments by leveraging AI to review 100% of customer interactions, while monitoring and maintaining compliance through Workspace Monitoring

Protection Against Security Threats &
Productivity Losses

Introducing the Workspace Monitoring & Response Platform. One solution to protect sensitive data, maintain regulatory compliance & improve productivity. Get user activity monitoring, webcam workspace surveillance, computer geolocation tagging, and data security & productivity risk management.

Cloud-Native

Workspace monitoring &
observation capabilities

Threat Detection

Powered by webcam images &
user activity tracking

Single Solution

Delivers threat protection &
productivity enhancement

Trendzact
Product Features

Powerful, flexible and customizable

Workspace Monitoring

User Activity Monitor

Keylogging & function tracking

IDENTITY VERIFICATION

Ensure only the employee is accessing the workstation

Observation Room

Realtime visual reviews

REAL TIME NOTIFICATIONS

Updates as threats enter workspace for user and managers

Quality Assurance

CUSTOMER INTERACTION FEEDBACK

Provide QA score for every interaction

COACHING AND FEEDBACK

Recommended coaching to agents and managers

STACK RANKING

Compare against peers on QA scores and business impact

INCREASE CSAT & SALES

Leverage insights from QAM reports to improve customer experience

Documentation

INTEGRATE WITH CRM

Leverage Zendesk, Salesforce and more

DOCUMENT ALL INTERACTIONS

Notes automatically transcribed through our AI tool

PULL INSIGHTS AND KEY WORDS

Find common themes and reduce time to resolution

Endpoint Protection & Productivity
Packages

Workspace monitoring package to meet every threat & productivity
challenge for on-premise and remote Work from Anywhere.
type

Trendzact
Team

Easy to deploy, visual workspace monitoring

type

Trendzact
SMB

Workspace monitoring enhanced with live video & live chat

type

Trendzact
Enterprise

Easy to deploy, visual workspace monitoring

type

Trendzact
Custom

Design a solution that best fits your data protection & productivity needs

Insider Threats

Trusted rogue actor surreptitiously extracts data for nefarious or financial gain

Disgruntled employee spontaneously extracts data to embarrass or leverage against employer

Agents Work From Home

Professional opportunistic spying data pirates lurk in coffee shops, train stations or co-working offices

Vulnerable or outdated network access points enable professional spyware and packet-sniffing

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