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Enterprise CRM plus native Artificial Intelligence

TrendzAct is an omni-channel CRM case management platform complemented with an industry-first On Demand AI Data Team. We specialize in data-rich, complex support or sales process for mid & enterprise-sized contacts centers. Trendzact thrives on challenging implementations and difficult workflows. Our versatile CRM platform is backed by always-available experts
Best of all, we’ve also eliminated the per seat license model.

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Customized CRM Platform

Our approach differs from the tired, bulky CRMs that use third-party apps to plug their functional holes. Since we focus on complex projects, we blend design, engineering, analytics and automation teams to build your CRM technology solution. This modern customized approach lowers change costs, reduces migration risks and exceeds functional expectations.
Trendzact offers a suite of intelligent, AI-infused contact center applications built on a modern cloudnative communications platform that integrates seamlessly with existing legacy ACD systems to boost agent productivity, operational agility and CX.

Activity Log

Agent & Group Queue

Business Analytics and Dashboards

Data Append

Data Hygiene

Email Sync

eSignatures

Gamification

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Gift with Action Fulfillment

Global – Remote Workforce Management

Intelligent Web Scraper-Autofill Macro

Languages

Lead Routing Optimization

Message Center

Notes & Conversations

Omnichannel

Process Controls

RESTful Web Services

Roles & Rights

Secure File Transfer & Storage

Service Availability Lookup

Task Mgmt

Workflow Automation

Not “One Size Fits All”

TrendzAct utilizes its core CRM features then customizes within the platform framework. Our implementation team will customize the CRM system to suit your needs, while training your team on the customization options. Our platform does not require staff programmers, or an expensive IT team, and ensures the success of the implementation as well as long-term iterative improvements.

Brand & Localization

Workflow Controls

Workflow Triggers

Workflow Automation

Workflow Templates

User Interface Layout

Dynamic Nested Lookup

Responsive Scripting

Webhooks

Use our Data Scientist for your AI /ML projects

Want to leverage the newest (AI) artificial intelligence solutions within your contact center? A recent Gartner report calls AI a “force multiplier for workers who ease the relationships between customers and organizations.” Gartner found that many organizations plan to link AI to customer engagement applications, call center service and support, and digital marketing practices.
But rarely does a contact center have access to a data science team. TrendzAct now offers an industryfirst On Demand AI Data Team so you can get the future or AI, today, and harness the power of AI and machine learning.

  • Reduce handle time
  • Expedite after-call-work tim
  • Improve agent engagement
  • Reduce Manual Supervision and Assistance
  • Leverage agent support automation to reduce agent-supervisor interactions,
  • Give supervisors more time to workforce engagement activities.
  • Diminish queries to supervisors
  • Reduce unnecessary escalations
  • Spend more time coaching and less time analyzing 
  • Improve Agent Proficiency and Accuracy
  • Reduce initial and ongoing training efforts through automated recommendations
  • Boost first contact resolution
  • Mitigate agent errors
  • Increase CSAT/NPS

*Source https://www.gartner.com/en/documents/3909016/the-future-of-the-contact-center

Solve Complex Problems and Get Fair Pricing

Trendzact helps our clients transform into a modern digital organization, no matter where they are on their journey. Our vertical tech stack includes every aspect of your CRM solution from requirement definitions, design, implementation, enhancement through long-term support & hosting.

  • Get a single responsible, progressive technology partner
  • Avoid the third-party “app store” blame game and finger-pointing
  • Eliminate the unfair seat-based licensing with logical pricing
  • Have the option to purchase your instance of the code
  • Eliminate the build-or-buy conundrum
  • Get a vendor who proves their value everyday

Time-Tested and Constantly Improved

For over fifteen years, the TrendzAct team has developed mid-enterprise grade CRM solutions for Fortune 500s and some of the most recognized brands. Our company continually demonstrates we are a trusted, reliable, vendor-partner not only during implementation, but also throughout the engagement with world-class customer service.

Disclaimer text: All rights reserved. All logo, product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Test your Readiness for a Supercharged CRM with AI Team

Curious if Trendzact is right for your contact center?

Take this 3-minute quiz and find out right now.

Is Trendzact right for me?

1. What type of center(s) do you have?
1 out of 10
2. What is the length of initial agent engagement (AHT)?
2 out of 10
3. Describe the complexity of your agent workflow?
3 out of 10
4. How long does it take for your new agents to become “proficient”
4 out of 10
5. How many external systems or data sources does and agent use?
5 out of 10
6. How many agents/seats do you regularly engage per month?
6 out of 10
7. Do you have any plans or desire for artificial intelligence or machine learning?
7 out of 10
8. What type of CRM do you use?
8 out of 10
9. What are your main objectives for a new CRM? (select all that apply)
9 out of 10
10. Describe your IT team
10 out of 10
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Get to know Trendzact CRM and the AI On-Demand teams

Our features, customization, scalability, on-demand AI, and pricing sets up apart from the competition.
Get answers to your unique needs and find out why Trendzact confidently claims, you need.

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