Contact centers and WFH environments by leveraging AI to review 100% of customer interactions, while monitoring and maintaining compliance through Workspace Monitoring
Keylogging & function tracking
Ensure only the employee is accessing the workstation
Realtime visual reviews
Updates as threats enter workspace for user and managers
Provide QA score for every interaction
Recommended coaching to agents and managers
Compare against peers on QA scores and business impact
Leverage insights from QAM reports to improve customer experience
Leverage Zendesk, Salesforce and more
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Find common themes and reduce time to resolution
Easy to deploy, visual workspace monitoring
Workspace monitoring enhanced with live video & live chat
Easy to deploy, visual workspace monitoring
Design a solution that best fits your data protection & productivity needs