Enterprise CRM plus native Artificial Intelligence
TrendzAct is an omni-channel CRM case management platform complemented with an industry-first On Demand AI Data Team. We specialize in data-rich, complex support or sales process for mid & enterprise-sized contacts centers. Trendzact thrives on challenging implementations and difficult workflows. Our versatile CRM platform is backed by always-available experts
Best of all, we’ve also eliminated the per seat license model.
Customized CRM Platform
Our approach differs from the tired, bulky CRMs that use third-party apps to plug their functional holes. Since we focus on complex projects, we blend design, engineering, analytics and automation teams to build your CRM technology solution. This modern customized approach lowers change costs, reduces migration risks and exceeds functional expectations.
Trendzact offers a suite of intelligent, AI-infused contact center applications built on a modern cloudnative communications platform that integrates seamlessly with existing legacy ACD systems to boost agent productivity, operational agility and CX.
Activity Log
Agent & Group Queue
Business Analytics and Dashboards
Data Append
Data Hygiene
Email Sync
eSignatures
Gamification
Not “One Size Fits All”
TrendzAct utilizes its core CRM features then customizes within the platform framework. Our implementation team will customize the CRM system to suit your needs, while training your team on the customization options. Our platform does not require staff programmers, or an expensive IT team, and ensures the success of the implementation as well as long-term iterative improvements.
Brand & Localization
Workflow Controls
Workflow Triggers
Workflow Automation
Workflow Templates
User Interface Layout
Dynamic Nested Lookup
Responsive Scripting
Webhooks
Custom AI Projects
Want to leverage the newest (AI) artificial intelligence solutions within your contact center? A recent Gartner report calls AI a “force multiplier for workers who ease the relationships between customers and organizations.” Gartner found that many organizations plan to link AI to customer engagement applications, call center service and support, and digital marketing practices.
But rarely does a contact center have access to a data science team. TrendzAct now offers an industryfirst On Demand AI Data Team so you can get the future or AI, today, and harness the power of AI and machine learning.
- Reduce unnecessary escalations
- Spend more time coaching and less time analyzing
- Improve Agent Proficiency and Accuracy
- Reduce initial and ongoing training efforts through automated recommendations
- Boost first contact resolution
- Mitigate agent errors
- Increase CSAT/NPS
- Reduce handle time
- Expedite after-call-work time
- Improve agent engagement
- Reduce manual supervision and assistance
- Leverage agent support automation to reduce agent-supervisor interactions
- Give supervisors more time to workforce engagement activities
- Diminish queries to supervisors
*Source https://www.gartner.com/en/documents/3909016/the-future-of-the-contact-center
Solve Complex Problems and Get Fair Pricing
Trendzact helps our clients transform into a modern digital organization, no matter where they are on their journey. Our vertical tech stack includes every aspect of your CRM solution from requirement definitions, design, implementation, enhancement through long-term support & hosting.
- Get a single responsible, progressive technology partner
- Avoid the third-party “app store” blame game and finger-pointing
- Eliminate the unfair seat-based licensing with logical pricing
- Have the option to purchase your instance of the code
- Eliminate the build-or-buy conundrum
- Get a vendor who proves their value everyday
Time-Tested and Constantly Improved
For over fifteen years, the TrendzAct team has developed mid-enterprise grade CRM solutions for Fortune 500s and some of the most recognized brands. Our company continually demonstrates we are a trusted, reliable, vendor-partner not only during implementation, but also throughout the engagement with world-class customer service.
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