Benefits of Workspace Monitoring & Quality Assurance Monitoring

Unifying Technologies to Reduce Workspace Security Threats & Productivity Losses, While Ensuring High Quality Customer Interactions Take Place.

Trendzact Workspace Monitoring
& Quality Assurance Modules

Quality Assurance Scoring

Agent Coaching and Feedback

Webcam Monitoring

Computer Geolocation

Risk Assessment

Forensic Audit Research Room

Live Chat & Help Request

Observation Room

Escalation Processing

Foreign Object Anomaly Detection

Note Taking

Productivity Tracking

Huddle & Coaching Room

Research History

Automated Threat Mitigation

Integrated CRM & Case Mgmt

Integrated Phone/Chat Lockout

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