Trendzact Automates
Contact centers and WFH environments by leveraging AI to review 100% of customer interactions, while monitoring and maintaining compliance through Workspace Monitoring
Protection Against Security Threats &
Productivity Losses
Introducing the Workspace Monitoring & Response Platform. One solution to protect sensitive data, maintain regulatory compliance & improve productivity. Get user activity monitoring, webcam workspace surveillance, computer geolocation tagging, and data security & productivity risk management.
Cloud-Native
observation capabilities
Threat Detection
user activity tracking
Single Solution
productivity enhancement
Trendzact
Product Features
Powerful, flexible and customizable
Workspace Monitoring
User Activity Monitor
Keylogging & function tracking
IDENTITY VERIFICATION
Ensure only the employee is accessing the workstation
Observation Room
Realtime visual reviews
REAL TIME NOTIFICATIONS
Updates as threats enter workspace for user and managers
Quality Assurance
CUSTOMER INTERACTION FEEDBACK
Provide QA score for every interaction
COACHING AND FEEDBACK
Recommended coaching to agents and managers
STACK RANKING
Compare against peers on QA scores and business impact
INCREASE CSAT & SALES
Leverage insights from QAM reports to improve customer experience
Documentation
INTEGRATE WITH CRM
Leverage Zendesk, Salesforce and more
DOCUMENT ALL INTERACTIONS
Notes automatically transcribed through our AI tool
PULL INSIGHTS AND KEY WORDS
Find common themes and reduce time to resolution
Endpoint Protection & Productivity
Packages
challenge for on-premise and remote Work from Anywhere.
Trendzact
Team
Easy to deploy, visual workspace monitoring
Trendzact
SMB
Workspace monitoring enhanced with live video & live chat
Trendzact
Enterprise
Easy to deploy, visual workspace monitoring
Trendzact
Custom
Design a solution that best fits your data protection & productivity needs
Insider Threats
Trusted rogue actor surreptitiously extracts data for nefarious or financial gain
Disgruntled employee spontaneously extracts data to embarrass or leverage against employer
Professional opportunistic spying data pirates lurk in coffee shops, train stations or co-working offices
