Benefits of Workspace Monitoring & Quality Assurance Monitoring

Unifying Technologies to Reduce Workspace Security Threats & Productivity Losses, While Ensuring High Quality Customer Interactions Take Place.

  • Detect Insider Threats and Vulnerabilities
  • Monitor, Score and Provide Feedback for ALL Customer Interactions
  • Automatically Document Customer Interactions Through AI Notes Tool
  • Reduce Organizational Risk and Improve CSAT & Sales

Trendzact Workspace Monitoring
& Quality Assurance Modules

Quality Assurance Scoring

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Automatically score and provide results to agents for every customer interaction

Agent Coaching and Feedback

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Tailored coaching automatically provided to agents based on customer interactions

Webcam Monitoring

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Continuous webcam image capture and live stream video/audio to identify security threats & productivity losses.

Computer Geolocation

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IP tracing, Wi-Fi DDIS triangulation, Proxy detection.

Risk Assessment

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Dynamic risk scoring and vulnerability scanning identifies insider activity before they represent a real threat.

Forensic Audit Research Room

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Video recording of all employee activity, audio recording, session recording, immutable logs, alerts.

Live Chat & Help Request

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Users can access supervisors & cohorts to share tribal knowledge and for encouragement.

Observation Room

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Realtime visual reviews

Escalation Processing

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Security and productivity events can be flagged then ticketed for controlled workflow process.

Foreign Object Anomaly Detection

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Using Amazon Rekognition, images that have significant changes (user leaves focus, new user appears) or new objects (cell phone, pen, paper) are introduced are flagged for review.

Note Taking

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Automatically take notes for agents during calls and post into CRM

Productivity Tracking

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Time spent on work

Huddle & Coaching Room

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Collaborate & encourage

Research History

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Review previous alerts

Automated Threat Mitigation

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Define workflow for triggered events

Integrated CRM & Case Mgmt

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Custom solution for sensitive data

Integrated Phone/Chat Lockout

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Force logout CRM & Phones

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LEARN MORE ABOUT WORKSPACE MONITORING, QUALITY ASSURANCE MONITORING OR DOCUMENTATION BY TRENDZACT

Comprehensive threat protection and productivity enhancement for on-premise and remote Work from Anywhere.

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