Custom CRM for Complex Needs

The contact center space has never been as complex, or nearly exciting, as it is now. Thriving in today’s contact center requires leaders to continuously renew their understanding of their contact center and how it can deliver robust levels of value to the business.
Contact center success ultimately hinges on the ability to effectively identify, measure and achieve key performance indicators (KPIs). And, while each business is unique, the fundamentals of connecting the
organization’s mission, vision and values to the contact center’s policies, processes and behaviors are universally applicable.
Trendzact will help you achieve the results that matter the most to your organization.

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Customized CRM Platform

Activity Log

Agent & Group Queue

Business Analytics and Dashboards

Data Append

Data Hygiene

Email Sync

eSignatures

Gamification

Read More

Gift with Action Fulfillment

Global – Remote Workforce Management

Groups

Intelligent Web Scraper-Autofill Macro

Languages

Lead Routing Optimization

Message Center

Notes & Conversations

Omnichannel

Process Controls

RESTful Web Services

Roles & Rights

Secure File Transfer & Storage

Service Availability Lookup

Task Mgmt

Workflow Automation

We built it your way!

Your business is unique, and we know you need a CRM that works the way you do. We create custombuilt modern software & technology products of tomorrow, but ready today.
With TrendzAct, you can tailor your specific needs to a wide range of customization options. Customize everything from page layouts, fields, automation rules, email template fields, naming conventions, and much more.

Brand & Localization

Workflow Controls

Workflow Triggers

Workflow Automation

Workflow Templates

User Interface Layout

Dynamic Nested Lookup

Responsive Scripting

Webhooks

Time-Tested and Constantly Improved

For over fifteen years, the TrendzAct team has developed mid-enterprise grade CRM solutions for Fortune 500s and some of the most recognized brands. Our company continually demonstrates we are a trusted, reliable, vendor-partner not only during implementation, but also throughout the engagement with world-class customer service.

Compare Trendzact with other CRMs

At Trendzact, we clearly identify our strengths and weaknesses. Here’s how we compare against other CRMs on the market—Salesforce, SugarCRM, Hubspot, InContact.

Strengths

Weakness

Target Users

1000+ user

1000+ user

500+ users

150+ users

250+ users

Pricing

Fixed cost,
unlimited
users

$3-8k/user/yr
plus
AppExchange
costs

$1-3k/user/yr

$2-5k/user/yr

$2-5k/user/yr
plus toll
charges

Customer Care

24x7x365 with
dedicated
team

Requires
annual service
agreement

Requires
annual service
agreement

Requires
annual service
agreement

Requires
annual service
agreement

Training

Unlimited
training

$120-250/hr
from
consultants

Requires
separate
agreement

Requires
separate
agreement

Requires
separate
agreement

Modern

Yes, updated
2017

No

No

No

No changes
since acquire
by NICE

Omni-Engage

Genesys
Purecloud and
AWS Connect

Extra cost for
integration

Expensive
integration

No

Yes, but clunky

Access to AI
Team

Yes

No

No

No

No

*All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Get to Know Us

Our features, customization, scalability, on-demand AI, and pricing sets up apart from the competition.
Get answers to your unique needs and find out why Trendzact confidently claims, you need.

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