Engage across every channel, at the right time, with the right information.
Trendzact offers a suite of intelligent, AI-infused contact center applications built on a modern cloudnative communications platform that integrates seamlessly with existing ACD-omnichannel engagement systems to boost agent productivity, operational agility and customer experience.
Customized CRM for Unique, Complex Workflows and Integrations
The contact center space has never been as complex, or nearly exciting, as it is now. Thriving in today’s contact center requires leaders to continuously renew their understanding of their contact center and how it can deliver robust levels of value to the business.
Contact center success ultimately hinges on the ability to effectively identify, measure and achieve key performance indicators (KPIs). And, while each business is unique, the fundamentals of connecting the
organization’s mission, vision and values to the contact center’s policies, processes and behaviors are universally applicable.
Trendzact will help you achieve the results that matter the most to your organization.
Customized CRM Platform
Agent & Group Queue
Business Analytics and Dashboards
Gift with Action Fulfillment
Global – Remote Workforce Management
Intelligent Web Scraper-Autofill Macro
Lead Routing Optimization
Notes & Conversations
RESTful Web Services
You might use different applications for everything from accounting and analytics, to email and event
management, so our REST APIs let you collaborate, communicate, and share information with hundreds
of external apps.
Roles & Rights
Secure File Transfer & Storage
Service Availability Lookup
Automating alerts, tasks, field updates, and sending scheduled communications will save time and effort
that can be better spent interacting directly with customers.
We built it your way!
Your business is unique, and we know you need a CRM that works the way you do. We create custombuilt modern software & technology products of tomorrow, but ready today.
With TrendzAct, you can tailor your specific needs to a wide range of customization options. Customize everything from page layouts, fields, automation rules, email template fields, naming conventions, and much more.
Brand & Localization
documents that your agents can access, customize and send on the fly. Templates can pull in any fields,
then as a communication is generated, TrendzAct inserts the values from each recipient’s record (think
mail merge). This creates a personalized touch without all the extra effort and user mistakes.
User Interface Layout
Dynamic Nested Lookup
Webhooks put your CRM in conversation with hundreds of other apps with ease.
Time-Tested and Constantly Improved
For over fifteen years, the TrendzAct team has developed mid-enterprise grade CRM solutions for Fortune 500s and some of the most recognized brands. Our company continually demonstrates we are a trusted, reliable, vendor-partner not only during implementation, but also throughout the engagement with world-class customer service.
Compare Trendzact with other CRMs
At Trendzact, we clearly identify our strengths and weaknesses. Here’s how we compare against other CRMs on the market—Salesforce, SugarCRM, Hubspot, InContact.
Access to AI
Extra cost for
Yes, but clunky
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Get to know Trendzact CRM and the AI On-Demand teams
Our features, customization, scalability, on-demand AI, and pricing sets up apart from the competition.
Get answers to your unique needs and find out why Trendzact confidently claims, you need.