We provide your Artificial Intelligence and Machine Learning Insights Team

AI for Every Client

Artificial Intelligence (AI) is becoming essential for its capacity to drive digital transformation and deliver a competitive advantage through increased productivity, efficiency, and cost-reductions. Yet despite the obvious benefits of implementing AI technologies, realizing the potential of AI can be elusive.
Trendzact provides on-demand data science Insights team who will solve the AI resource dilemma. Our Insights team will apply machine learning models into your business processes and build functionality such as natural language processing and service level agreement (“SLA”) diagnostics into your CRM solution.
Our Insight Teams are hyper-focused on their craft, with the skill and talent to pursue it. Every day they show up ready to dive in and excited to build industry-changing AI / ML actionable recommendations.

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“Eliminating most of the ticket and case documentation will result in a 15% reduction in AHT and ACW. A game-changer!”
-P. Lawson, Quicken Inc

Despite the enthusiasm for AI adoption, many contact center leaders don’t know where to start.

  • How do they select the use cases that are aligned to their business goals? 
  • What technology should they use to build AI applications?
  • Last, which resources are needed to attain the desired goals?

At Trendzact, we’ve been investing heavily in AI for more than years and machine learning was designed as a native, tangible aspect of our CRM solution.
Our recommendation and path optimization engine Dynamic Nested Lookup (“DNLU”) and Root Cause Analyzer (“RCA”) are two examples of how we put machine learning in the hands of every Trendzact client so that everyone can benefit from this powerful technology.
However, as contact center leadership seeks to unlock value and develop new capabilities using AI technology, they encounter significant resource roadblocks, specifically a data scientist and analyst team. AI, and in particular machine learning (“ML”) does not occur with just a software program but rather must be modeled and developed by professional data scientist who understand the business requirements and data schemes.
With access to our on-demand managed AI service, it’s increasingly easy for contact centers of all sizes to experiment, innovate and improve because we have a very modern architecture built on Amazon Web Services (“AWS”). The Trendzact Insights managed services eliminate the need to hire, train, maintain, and scale a data scientist team and infrastructure. It’s as much for the AI services that people turn to Trendzact CRM as for any other reason.
Our Insights team use the data-rich Trendzact CRM coupled with AWS machine learning tools giving them access to the best-of-breed solutions — on a scalable cloud — to build the models that will solve real-world contact center problems.

  • Proactively provide agents with information and shortcuts based on stated customer needs and optimized outcomes. 
  • Expedite after-call-work time with automated Ticket/case documentation. Systematically recognizes and enter all key aspects of an interaction into the conversation description and notes. 
  • Anomaly Detection Monitor alerts with suggested corrections if entered information doesn’t match the conversation. 
  • Leverage agent support automation to reduce agent-supervisor interactions,
  • Reduce initial and ongoing training efforts through automated recommendations

AI bootcamp for CRM Leaders

Forward-thinking CRM leaders desire to unlock the AI “black box” and the value of machine learning today. Early adopters gain a competitive advantage through Trendzact’s data scientist team which bridges the resource gap making our data-rich CRM also an AI powerhouse.
But what does it all mean?
Trendzact is bringing answers to a city near you. The AI Bootcamp combines hands-on educational workshops with advisory professional services to help you ‘work backwards’ from business challenges, and then go step-by-step through the process of developing machine learning-based solutions. You’ll be able to take what you have learned through the process to apply machine learning to business opportunities.
Complete this form to get updates on the no-charge, four (4) hour AI bootcamps roundtables (limited to the first 20 registrations).
Topics to be covered:

  • Understand those crazy acronyms • How can AI help your center today
  • Chatbots (autonomous and hybrid) • Real-time recommendations 
  • Anomaly detection
  • How to harness the AI / ML power 
  • Common AI / ML pitfalls 
  • The limitations of AI / ML 
  • AI ROI (is it really worth it now?)

Contact Us for more info

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